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General Venue Information

You may visit our theatre information page for Dr. Phillips Center here.

Dr Phillips Center box office is open from 10 a.m.-4 p.m. Monday – Saturday.  A Broadway Across America representative is only available starting 2 hours prior to showtime at the venue, otherwise, visit the Broadway Across America Office.

The Broadway in Orlando Administrative Office is located at:

100 S. Eola Drive, Orlando FL 32801

and is open from 10 a.m.-5 p.m. Monday – Friday.

We understand emergencies arise. Please contact Dr Phillips Center Box Office at 1.844.513.2014 to see how we can assist you.

Only call after 5pm on Day of Show or on Weekends of show, otherwise call the subscriber hotline 1.800.448.6322.

Detailed information about parking may be found at our visit page.

Pre-paid Valet parking is available before performances at Dr. Phillips Center. Call 1.844.513.2014 to arrange valet parking ahead of your visit.

We check bags and things—so you may be in line for a few minutes. Speaking of things, you’ll want to avoid bringing the ones listed below. And speaking of lines, you’ll want to get here at least 40 minutes before your show starts. Just in case. But we’ll do everything we can to be as quick and efficient as possible.

Here are a few more things to keep in mind:

  • Be prepared for inspection when you arrive. We use magnetometers and wands at all entrances.
  • Pack light if you need to bring a bag, and make sure it’s smaller than 12” x 12” x 12”. Bags will be searched.
  • Familiarize yourself with the building’s layout and take notice of the nearest exists.
  • If you see something suspicious or out of place, let our security team know immediately.
  • Please always be respectful of those around you.
LEAVE THESE THINGS* AT HOME

When Visiting Dr. Phillips Center or Bob Carr Theater

  • Weapons of any kind—including firearms, knives, sharp-edged objects, mace and pepper spray
  • Illegal drugs
  • Items with indecent or derogatory messaging
  • Flasks, coolers, and outside food and beverages
  • Distracting items—including laser pointers, noisemakers, amplifiers, balloons, signs on sticks and signs larger than 8.5” x 11”
  • Face paint, masks and wrapped gifts
  • Unauthorized handbills, giveaways, samples and verbal solicitation
  • Audio and video recorders, tablets, cameras with detachable lenses larger than 6”, tri-pods, mono-pods and selfie sticks
  • Bags and backpacks larger than 12” x 12” x 12”
  • Pets, except service animals
  • Any other items deemed by Dr. Phillips Center as dangerous, illegal or detrimental to others enjoying the experience]

Food and drinks are typically sold in the lobby before shows and during intermission. 

Food and drinks are allowed inside the theatre.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theater, and some events such as opening nights will draw a dressier crowd, but for theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. Theater doors generally open for seating 30 minutes prior to the start of the show. The lobby doors open 1.5 hours before each performance.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

View our seating chart here.

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment.

You sure can! Individual show tickets are available in person at the following location[s]:

 

Walk-Up Hours
Monday–Friday: 10 a.m.–4 p.m.
Saturday: 12–4 p.m.
Also open two hours before most ticketed events.
Closed December 24, 25 & 31, plus January 1.

Phone Hours
Monday–Friday: 10 a.m.–9 p.m.
Saturday: 12–9 p.m.
Sunday: 11 a.m.–7 p.m.
Unavailable December 24, 25 & 31, plus January 1.

 

BAA Administration Offices

100 S. Eola Drive

Orlando, FL 32801

 

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook. and Twitter or call us at 1.800.448.6322 for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

Buying Tickets

Broadway in Orlando strongly urges all patrons to purchase through the following authorized ticketing outlets:

 

  1. Dr. Phillips Center Website

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

Accessible Seats Can be Purchased online and notated with a wheelchair symbol. You can also contact the venue at 1.844.513.2014.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Contact the Venue: 1.844.513.2014.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please visit our site and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source, a record of your sales transaction exists and we can accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets. Most instances you can show up to the theater with your valid ID and we can reprint tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, Broadway In Orlando and The Dr Phillips Center will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages [] and on the Broadway In Orlando homepage.

We advise all customers to contact their original point of sale. Subscribers can email OrlandoService@BroadwayAcrossAmerica.com. Single ticket buyers may contact Dr. Phillips Center directly here

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

  • Unless otherwise noted, children under the age of two are not permitted inside the theaters.
  • All guests entering the theater—including infants and children, if allowed—require a ticket.
  • Parents should use discretion when deciding which shows are appropriate for their children.

Visit Dr. Phillips Center’s website for more information

Website Issues

If you are receiving an error message, please call 1.844.513.2014

If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser

Directions for installation:

Steps to enable on Chrome. 

Steps to enable on Firefox.

Steps to enable on Internet Explorer.

Steps to enable on Safari. 

If shows are sold out a spinning wheel may also occur.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

 Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Patron Level subscription packages (Orchestra Rows AA-P, Mezzanine Center Rows A-D, Mezzanine Left and Right Rows A-B, and all Boxes) include a $175 fee for each subscription seat purchased. Patron subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Patron subscribers also receive parking vouchers for the City Commons Garage for subscription performances and access to a special New York City Concierge hotline. An additional Handling Fee of $40 to applied to all subscriptions.

Patron subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Patron subscribers.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 1.800.448.6322.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 1.800.448.6322, mailing your renewal to the address on your invoice, or bringing your invoice in person to our box office.

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 1.800.448.6322, M-F 9 a.m.-5 p.m.

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 1.800.448.6322, M-F 9am-5pm.

Exchanging and Adding Tickets

This is one of the best benefits of becoming an Orlando Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account. Visit our Learn How to Manage My Tickets Online page for instructions about online exchanges and transfers.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 1.800.448.6322 for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone 1.800.448.6322, or in-person 100 S. Eola Drive Orlando, FL 32801.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 1.800.448.6322 M-F 9am-5pm and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Orlando as soon as possible at 1.800.448.6322 M-F 9am-5pm. During the weekend, you can visit the Broadway representative at the Dr. Phillips Center Box Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Broadway in Orlando at 1.800.448.6322 M-F 9am-5pm or orlandoservice@broadwayacrossamerica.com as soon as possible to request a reprint.

You may call us at 1.800.448.6322 (Mon-Fri, 9am – 5pm) or reach us via email at OrlandoService@BroadwayAcrossAmerica.com. If you prefer to send written communication, please mail to:

Florida Theatrical Association

100 S. Eola Drive

Orlando, FL 32801

If you wish to purchase accessible seats for a subscription, please call us at 1.800.448.6322 Monday – Friday, 9am – 5pm. A full list of accessible services for the venue may be found here.

Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:

  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats

You may send this as an email to orlandoservices@broadwayacrossamerica.com, or via standard mail to our office at 100 S. Eola Drive Orlando, FL 32801. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

Subscriptions may be canceled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that canceling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to Orland0Service@BroadwayAcrossAmerica.com or mailed to:

 

Florida Theatrical Association

100 S. Eola Drive

Orlando, FL 32801

For a full list of Terms and Conditions, please visit this page.

During the renewal period, you may call us at [1.800.448.6322] to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

 

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

 

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

Website Issues

Step-by-step instructions for managing your tickets online can be found here.  If you are receiving an error message, please call us at 1.800.448.6322 or email OrlandoService@BroadwayAcrossAmerica.com for assistance.

Visit Orlando Account Manager.  If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at [1.800.448.6322].

 

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please visit and submit the email address attached to your account. You will receive an email notification with more instructions.

Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.

For more information, please visit http://broadwayacrossamerica.com/smsfaq.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 407.455.5550 or email groups@drphillipscenter.org to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here.. You may also contact our Group Sales department at 407.455.5550.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 407.455.5550.

Please mail checks payable to:

 

Broadway In Boston

Attn: Group Sales

539 Washington Street

Boston, MA 02111

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 1-617-482-8616.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 407.455.5550 or email groups@drphillipscenter.org to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

If you have a promo code, visit the Groups Home page and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code at the top of the screen and hit “Apply,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Orlando. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

Call us at 1.800.448.6322 or email orlandoservice@broadwayacrossamerica.com for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password or do not know the email address registered to your account, please contact our customer service hotline at 1.800.448.6322.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: