Orlando
 

Subscriber Resources

PURCHASE ADDITIONAL TICKETS

TO ORDER ADDITIONAL TICKETS

Additional tickets for all FAIRWINDS Broadway in Orlando at the Dr. Phillips Center for the Performing Arts performances are available to Season Subscribers now. We encourage you to purchase any additional tickets as soon as possible to ensure the best seating availability. There is an eight (8) ticket limit per account, billing address or credit card. Orders that exceed this limit will be cancelled without notice, including multiple orders with the same account, billing address or credit card.

Additional ticket requests are processed in the order in which they are received. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public; however, you may place your order at any time prior to the performance (subject to availability). Show dates, on sale dates, times, prices and artists are subject to change without notice. Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. No refunds. Limit 8 additional tickets per show, per household. Please note, ticket limits may vary per show.


EXCHANGE YOUR TICKETS

EXCHANGING TICKETS

Season Subscribers have the privilege of exchanging tickets for a different performance of the same show. While comparable seating cannot be guaranteed, all exchanges will be made from the best available seating within your desired price level. Please note, if you exchange your seats to a performance/section that is different than your seats' original price level, the difference in pricing must be paid and differences in price will not be refunded to you or applied to any other transaction.

Tickets must be exchanged by 24 hours before your regular performance and by Friday at 4pm for Saturday and Sunday performances. We make every effort to place you into comparable seating for exchanges, however this cannot be guaranteed.



Tickets purchased through Group Sales may not be exchanged.



Sorry, missed performance cannot be exchanged or refunded.

FEES

16/17 Season

The price of each subscription seat reflects the face value of your tickets, $40 in handling fees, a total of $18.75 in facility fees, applicable taxes, and, if applicable, the Patron subscription fee noted below.

Patron subscription packages (Orchestra Rows AA-P, Mezzanine Center Rows A-D, Mezzanine Left and Right Rows A-B, and all Boxes) include a $155 fee for each subscription seat purchased. Patron subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Patron subscribers also receive parking vouchers for the City Commons Garage for subscription performances and access to a special New York City Concierge hotline.

BENEFITS AND POLICIES

HOW TO REACH US

ACCESSIBLE SERVICES

Wheelchair assistance is available at valet and the main entrance by request. Courtesy wheelchairs are available.

Accessible seating is reserved for guests with disabilities. Please call your Broadway representative at 800.448.6322 if you have not already specified needs at the time of purchase.

If there is a need for American Sign Language Interpretation (ASL) services or to make a reservation for a service animal, please contact the Box Office two (2) weeks prior to the performance at 844.513.2014 or boxoffice@drphillipscenter.org.

The Dr. Phillips Center Guest Services Team is available to assist you with any on-site accessibility needs, including Assisted Listening Devices (ALD). Please contact our team at 407.992.1754, accessible@drphillipscenter.org or visit the Concierge Desk upon arrival of the performance.

TICKET FORWARDING

Unable to use your tickets? Want to send them to a friend or family member? Ticket Forwarding is a virtual Will Call that allows you to offer individual tickets from within your Season Subscription to another individual via email. The recipient of the offer will receive an email notification, which can be accepted or declined. If accepted, the tickets will be delivered via TicketFast® and can be printed at home to attend the event. Service fees may apply. To begin forwarding your tickets today, log on to your account, and click “Manage My Tickets“ from the “Quick Links” menu on the left. For step-by-step instructions of how to manage TicketFast® click HERE.

NETWORK BENEFITS

The Broadway Across America network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America National Service Line at 877.783.4847 (Mon - Fri, 9am to 5pm).

REFUND POLICY

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $40 per subscription cancellation fee. Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Florida Theatrical Association 100. S Eola Drive Orlando, FL 32801 c/o Subscriptions Manager.

LOST TICKETS

If you have purchased from an authorized ticket source, such as www.drphillipscenter.org, www.orlandobroadway.com, or the Orlando Broadway Box Office, we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). Identification and payment verification will be needed when you pick up the tickets. If your tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you are at the theater at the performance, go to the box office and they will be able to assist you.

LATE ARRIVALS

The admission or re-admission of latecomers is subject to the producer’s rules for each individual show.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age. Children under the age of 2 are not permitted inside the theaters, unless noted otherwise. Parents should use discretion when deciding what shows are appropriate for their children.

CHANGE OF ADDRESS

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account at www.orlandobroadway.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

2. E-mail orlandoservice@broadwayacrossamerica.com.

3. Mail your updated information along with your account number to Broadway Across America, Attention: Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.

SHOW INFORMATION

Please be advised that productions begin promptly at the time stated on your ticket, and most shows dictate a seating hold at the start of every performance. Please plan your travel and parking. For information on each show including buzz, photos and synopsis click on each show’s show page!

PARKING

Visit drphillipscenter.org/parking for FAQs and up-to-date information. Broadway subscribers who do not already have pre-paid parking tickets may purchase in advance by calling the Dr. Phillips Center Box Office at 844.513.2014 during hours of operation or visiting in person.

GUEST SERVICES

Please visit the Dr. Phillips Center Guest Services page for all other questions.

TERMS & CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. Due to the nature of live entertainment: dates, times, artists, venues, and prices are subject to change without notice.

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